How to keep your existing number after moving to Giffgaff
To bring your mobile number to giffgaff, here's what you need to do:
You can find out more about how the process works by clicking here. (Warning: this is a very long post)
More tips:Things to remember:
1) Save your contacts: Save your contacts to your phone. Sometimes your contact details etc are saved to the SIM, save these to your phone so you don’t lose any information once your number has transferred over.
2) On transfer day, you’ll not have service for a bit: For a period of time on your transfer day, one/ both your numbers will not work - this will be from around 9am and can be up to 6 hours, typically it is just a couple of hours. So pick a day where this is less of an inconvenience for you.
3) Before your contract expires: Ask for your PAC code before your service is terminated (ie before your contract expires).
4) You’ve got 30 days to use your PAC code: Your code is valid for a 30 day period, if it isn’t used (ie given to another provider) it will expire and you’ll have to ask your old provider for another one.
5) Ofcom can help if your provider refuses: There are very few cases where a service provider can refuse you a PAC code
- Contact your current Service Provider and request a PAC code as you want to transfer (or port-out) your number to another network. PAC codes are valid for 30 days from the issue date.
- Make sure your giffgaff account and SIM has been activated.
- Log in to your account.
- Once you've been given a PAC code, click on the following: "Keep my number" providing the below information:
- An alternative contact number (just in case they need to get hold of you)
- The mobile number you want to keep
- PAC code
- Date of transfer.
- Please note: must be a date in the future (from following day) and do not do it over weekend for best service.
- Your phone may behave differently on day of transfer and you may lose service for several hours.
- Reboot your phone after transfer has completed. Can take up to 24 hours, but usually works by 9pm.
You can find out more about how the process works by clicking here. (Warning: this is a very long post)
More tips:Things to remember:
1) Save your contacts: Save your contacts to your phone. Sometimes your contact details etc are saved to the SIM, save these to your phone so you don’t lose any information once your number has transferred over.
2) On transfer day, you’ll not have service for a bit: For a period of time on your transfer day, one/ both your numbers will not work - this will be from around 9am and can be up to 6 hours, typically it is just a couple of hours. So pick a day where this is less of an inconvenience for you.
3) Before your contract expires: Ask for your PAC code before your service is terminated (ie before your contract expires).
4) You’ve got 30 days to use your PAC code: Your code is valid for a 30 day period, if it isn’t used (ie given to another provider) it will expire and you’ll have to ask your old provider for another one.
5) Ofcom can help if your provider refuses: There are very few cases where a service provider can refuse you a PAC code